We ship to most areas of Egypt through a contracted courier. Total time to receive your order = processing time + shipping time. Both are detailed below.
1. Quick summary
| Area | Shipping time (after processing) |
|---|---|
| Cairo, Giza & Alexandria | About 2 business days |
| Delta & Canal | About 3 business days |
| Upper Egypt & remote areas | About 4 business days |
These are estimates that start once your order is processed and handed to the courier, not from the moment you place it. Shipping cost depends on your area and is calculated and shown at checkout before you confirm.
2. Processing time
All our products are printed after you order (print on demand), so we need production time before handing the parcel to the courier:
- Ready-made store products: 1 to 2 business days.
- Custom products with your design: 2 to 4 business days.
- Bulk orders (more than 10 pieces): 4 to 7 business days, and we contact you with the expected date.
Our business days are Saturday through Thursday. Fridays and public holidays are not counted.
3. Shipping cost
- Calculated for your area from the courier's rates at the time of the order, and shown clearly at checkout before you confirm. We round it up to the nearest pound.
- One shipping fee per order, however many items it has.
- Online payment only for now. Cash on delivery is not available at the moment.
- No hidden fees. What you see at checkout is what you pay.
4. Order tracking
As soon as your order is handed to the courier, we send you a message with the waybill number and a tracking link. You can also follow your order status from the My Orders page in your account at any time.
Order states:
- Under review: we received the order and are checking the design file.
- In production: the order is being printed and packed.
- Shipped: the order is with the courier and on its way to you.
- Delivered: the order arrived and you signed for it.
5. Receiving your order
- We deliver to the address you entered on the order; the area must be chosen from the list. Please double-check the address and mobile number before confirming, as changing them after shipping is not always possible.
- The courier will contact you before delivery and tries up to 3 times. If delivery is not possible, the parcel is returned to us.
- Check the outer box in front of the courier before accepting. Opening the parcel before delivery is not available, so if the box is open or damaged, photograph it, refuse the delivery, and contact us immediately.
- If delivery fails for a reason on your side (wrong address, no answer, refusal without cause), we contact you and you choose: we ship it again and you pay a new shipping fee, or we refund you after deducting the shipping fee and the courier's return fee.
- If you don't reply within 14 days of the parcel returning, we refund you automatically with the same deductions.
6. Delays
In exceptional cases (weather, seasonal load, public holidays, force majeure) a delay may happen. We will tell you as soon as we know.
Your guarantee: if the delay exceeds 14 days past the expected delivery date, you may cancel the order and receive a full refund including shipping, processed according to our Refund Policy.
7. Shipping outside Egypt
We currently ship within Egypt only. If your area does not appear in the area list at checkout, delivery there is temporarily unavailable.
8. Lost or damaged parcels
If a parcel is lost or arrives damaged, contact us within 48 hours of the recorded delivery date with clear photos. We open a claim with the courier and resolve it by reshipping the product or refunding it in full, whichever you prefer.
9. Changes to this policy
We may update this policy as shipping rates, coverage areas or our courier change. The date above shows the last update, and past orders remain governed by the policy in effect when they were placed.
10. Contact
Any question about shipping or your order status:
- Email: [email protected]
- Mobile / WhatsApp: 01505952152 · WhatsApp
- Address: Sakan Masr, Al Waha, Cairo, Egypt
- Working hours: Saturday to Thursday, 10:00 to 18:00 (Cairo time)
We reply within 24 hours on business days.